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You can cancel your order at any time prior to your stencils being produced and shipped out. You will be refunded the cost of your order minus the programming time required to create the layout. Programming costs vary customer to customer and depend on the level of detail in your layout. However, please note that once your order is placed…you will receive a proof to confirm the final layout of your stencil. At that point you will have the opportunity to request absolutely any changes you would like to see made. Our Graphic Designers are very skilled and will do everything they can to make sure you are 100% happy with your layout before the stencil is produced.
Most of our materials for custom stencils are polyfilm (Mylar). (See why Mylar below) We have laser cut many different materials to find the perfect product and we find that mylar works the best! It is flexible, and won't break like thicker materials. The most commonly used types of mylar are:
We can use almost any typestyle if you can provide us with artwork we can easily use. We can work with a TrueType font file that you provide to us or we can use a vector file that you have already converted to curves. You can email us to see if we have the typestyle you are looking for already available.
Many variables go into answering this question. The most important factor is how you take care of your stencil. The best way to ensure a long stencil life is to clean the paint off your stencil after you are finished. There is no need to clean the stencil so it looks new, you just need to keep paint from building up around the edges. Many of our customers have successfully used a single stencil for hundreds of applications.
We accept Visa, Master Card and American Express. You can also prepay your order with a personal check, company check or money order. Your order will be shipped after we receive your payment. We're sorry but we do not accept COD's.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.