Stencils Online Order Processing Time for standard and expedited orders
When you place an order with us whether it be for a custom stencil or stock-item order, Stencils Online will require 1 to 3 business days for order processing. (If your order will require additional processing time, you will be contacted by a customer service representative).
There are two order types available to you: Expedited and Standard.
Expedited: If you place your order with express shipping, your order will be prioritized in-front of orders with standard shipping…however in the event of multiple express orders, it will be processed within the order in which it was received. Placing an order for stock inventory items DOES NOT guarantee that it will ship out the same business day in which you placed the order. These orders typically require 1 full business day for processing, however may require up to 3 business days in times of high order volume.
If your order is time-sensitive, please contact us via phone (877-863-5227) or e-mail ([email protected]) to discuss your needs with a customer service representative. We will attempt to do everything we can to meet your deadline needs.
Standard: If you place your order with standard shipping, your order will be processed with other standard shipping orders in the order in which it was received. Standard shipping orders typically ship out within 1-3 business days of your order being placed (for Custom Stencil Designer orders and stock inventory items)….and within 1-3 business days of your approval for custom stencil orders.
If your order is delivered after your deadline, your shipping charges cannot be refunded to you. For this reason, it is important to contact customer service to ensure that you are choosing the shipping method that will best fit your needs.
Stencils Online will not be held responsible for delivery delays caused by the delivery company.