Frequently Asked Questions

We can use almost any typestyle if you can provide us with artwork we can easily use. We can work with a TrueType font file that you provide to us or we can use a vector file that you have already converted to curves. You can email us to see if we have the typestyle you are looking for already available.
We do not have any adhesive stencil materials.  Adhesive materials are limited in the number of times you can use them.  Some of our customers use stencil adhesive or repositionable spray adhesive, which is available at any craft store and most hardware stores.  This adhesive is perfect to use with our stencils because it can be completely removed from the stencil... allowing you to use it more than once.   We do not sell metal or magnetic stencils.
For an outstanding selection of graphic, decorative and airbrush stencils be sure to visit www.istencils.com   We also have a small collection of stock graphics available within our Custom Stencil Designer.
Stencils Online ships orders over $75 FREE in the USA  | Orders that total $75.00 or over will qualify for free shipping with the US. 
  • Most orders will ship via USPS First Class Mail (2-7) business day transit time + order processing time.
  • Orders that weigh over 1 lb. may ship via USPS Priority Mail or FedEx Ground/Home Delivery.
  • Any order that is deemed oversized by FedEx may require additional handling charges.
To submit a request for a layout you have designed, please visit our Quote Request Page. In Step 2: About your stencil, you will be asked if your stencil contains Text Only, Text and Graphics, or Graphics Only.   If you choose either of the options with graphics, you will be able to upload your artwork directly to our server.   You can also use this option to upload word or other text documents as well.  
We can accept a graphic from you in many forms. The quality of the graphic often determines how much work we have to do to program your stencil and thus is a factor in pricing. Non-vector files are typically priced higher than vector artwork. The best type of graphic we can receive is a vector file in any of the following formats:
Adobe Illustrator
Vector EPS
Corel Draw File
Vector PDF

We can also work with most JPG, BMP, PNG or GIF files if they are of a high enough resolution. Often however, JPG, BMP, PNG and GIF files that are copied from a web page do not have the best resolution and we may have a difficult time converting the artwork. If we are unable to work with your artwork due to low resolution, you will be contacted by a customer service representative via email.
If you create your own custom stencils using our Custom Stencil Designer, your order will typically ship within 1 - 3 business days after the order is placed.     If you have placed your order for a custom graphic stencil or a custom text stencil with one of our Graphic Designers, you will receive a proof via email within 1-2 business days to confirm the exact specifications of your layout.  At that point, you will have the opportunity to request any changes you would like to see made. Once we have your approval on the layout, your stencil will ship out within 1-3 business days of your approval.    If you are working with a Graphic Designer and your layout will take additional programming outside of our normal time-frame, you will be contacted by your designer.    If you have a time-sensitive project, please email your details to [email protected] We will try to do everything we can to meet your deadline needs. 
Many variables go into answering this question. The most important factor is how you take care of your stencil. The best way to ensure a long stencil life is to clean the paint off your stencil after you are finished. There is no need to clean the stencil so it looks new, you just need to keep paint from building up around the edges. Many of our customers have successfully used a single stencil for hundreds of applications.
Stencils Online Order Processing Time for standard and expedited orders  
 When you place an order with us whether it be for a custom stencil or stock-item order, Stencils Online will require 1 to 3 business days for order processing. (If your order will require additional processing time, you will be contacted by a customer service representative).   There are two order types available to you: Expedited and Standard.  
Expedited: If you place your order with express shipping, your order will be prioritized in-front of orders with standard shipping...however in the event of multiple express orders, it will be processed within the order in which it was received. Placing an order for stock inventory items DOES NOT guarantee that it will ship out the same business day in which you placed the order. These orders typically require 1 full business day for processing, however may require up to 3 business days in times of high order volume.   If your order is time-sensitive, please contact us via phone (877-863-5227) or e-mail ([email protected]) to discuss your needs with a customer service representative. We will attempt to do everything we can to meet your deadline needs.  
Standard: If you place your order with standard shipping, your order will be processed with other standard shipping orders in the order in which it was received. Standard shipping orders typically ship out within 1-3 business days of your order being placed (for Custom Stencil Designer orders and stock inventory items)....and within 1-3 business days of your approval for custom stencil orders.   If your order is delivered after your deadline, your shipping charges cannot be refunded to you. For this reason, it is important to contact customer service to ensure that you are choosing the shipping method that will best fit your needs.  
Stencils Online will not be held responsible for delivery delays caused by the delivery company.
Our unique Custom Stencil Designer will generate an instant price for you while you design your stencil online using text or stock graphics.   If you are interested in receiving a custom quote for a graphic / logo layout, please see our Request a Quote page.  
Because every graphic or logo has varying degrees of detail, we cannot provide pricing without reviewing the artwork first.   However, custom text stencils start at $17.50 and custom graphic stencils start at $39.00. Quantity discounts are available.
The current maximum cutting area for our lasers is 96"x48". Layouts that exceed this area will be produced in multiple parts. Each section will include registration marks to maintain proper alignment. We do not recommend taping sections of stencils together; instead, we recommend you use each section separately if you are doing a large stencil project.   We can customize the dimensions of your material to any specifications you need.