Frequently Asked Questions

We can use almost any typestyle if you can provide us with artwork we can easily use. We can work with a TrueType font file that you provide to us or we can use a vector file that you have already converted to curves. You can email us to see if we have the typestyle you are looking for already available.
We do not have any adhesive stencil materials.  Adhesive materials are limited in the number of times you can use them.  Some of our customers use stencil adhesive or repositionable spray adhesive, which is available at any craft store and most hardware stores.  This adhesive is perfect to use with our stencils because it can be completely removed from the stencil... allowing you to use it more than once.   We do not sell metal or magnetic stencils.
For an outstanding selection of graphic, decorative and airbrush stencils be sure to visit www.istencils.com   We also have a small collection of stock graphics available within our Custom Stencil Designer.
Stencils Online ships orders over $75 FREE in the USA  | Orders that total $75.00 or over will qualify for free shipping with the US. 
  • Most orders will ship via USPS First Class Mail (2-7) business day transit time + order processing time.
  • Orders that weigh over 1 lb. may ship via USPS Priority Mail or FedEx Ground/Home Delivery.
  • Any order that is deemed oversized by FedEx may require additional handling charges.
To submit a request for a layout you have designed, please visit our Quote Request Page. In Step 2: About your stencil, you will be asked if your stencil contains Text Only, Text and Graphics, or Graphics Only.   If you choose either of the options with graphics, you will be able to upload your artwork directly to our server.   You can also use this option to upload word or other text documents as well.  
We can accept a graphic from you in many forms. The quality of the graphic often determines how much work we have to do to program your stencil and thus is a factor in pricing. Non-vector files are typically priced higher than vector artwork. The best type of graphic we can receive is a vector file in any of the following formats:
Adobe Illustrator
Vector EPS
Corel Draw File
Vector PDF

We can also work with most JPG, BMP, PNG or GIF files if they are of a high enough resolution. Often however, JPG, BMP, PNG and GIF files that are copied from a web page do not have the best resolution and we may have a difficult time converting the artwork. If we are unable to work with your artwork due to low resolution, you will be contacted by a customer service representative via email.
If you create your own custom stencils using our Custom Stencil Designer, your order will typically ship within 1 - 3 business days after the order is placed.     If you have placed your order for a custom graphic stencil or a custom text stencil with one of our Graphic Designers, you will receive a proof via email within 1-2 business days to confirm the exact specifications of your layout.  At that point, you will have the opportunity to request any changes you would like to see made. Once we have your approval on the layout, your stencil will ship out within 1-3 business days of your approval.    If you are working with a Graphic Designer and your layout will take additional programming outside of our normal time-frame, you will be contacted by your designer.    If you have a time-sensitive project, please email your details to [email protected] We will try to do everything we can to meet your deadline needs. 
Many variables go into answering this question. The most important factor is how you take care of your stencil. The best way to ensure a long stencil life is to clean the paint off your stencil after you are finished. There is no need to clean the stencil so it looks new, you just need to keep paint from building up around the edges. Many of our customers have successfully used a single stencil for hundreds of applications.
Stencils Online Order Processing Time for standard and expedited orders  
 When you place an order with us whether it be for a custom stencil or stock-item order, Stencils Online will require 1 to 3 business days for order processing. (If your order will require additional processing time, you will be contacted by a customer service representative).   There are two order types available to you: Expedited and Standard.  
Expedited: If you place your order with express shipping, your order will be prioritized in-front of orders with standard shipping...however in the event of multiple express orders, it will be processed within the order in which it was received. Placing an order for stock inventory items DOES NOT guarantee that it will ship out the same business day in which you placed the order. These orders typically require 1 full business day for processing, however may require up to 3 business days in times of high order volume.   If your order is time-sensitive, please contact us via phone (877-863-5227) or e-mail ([email protected]) to discuss your needs with a customer service representative. We will attempt to do everything we can to meet your deadline needs.  
Standard: If you place your order with standard shipping, your order will be processed with other standard shipping orders in the order in which it was received. Standard shipping orders typically ship out within 1-3 business days of your order being placed (for Custom Stencil Designer orders and stock inventory items)....and within 1-3 business days of your approval for custom stencil orders.   If your order is delivered after your deadline, your shipping charges cannot be refunded to you. For this reason, it is important to contact customer service to ensure that you are choosing the shipping method that will best fit your needs.  
Stencils Online will not be held responsible for delivery delays caused by the delivery company.
Our unique Custom Stencil Designer will generate an instant price for you while you design your stencil online using text or stock graphics.   If you are interested in receiving a custom quote for a graphic / logo layout, please see our Request a Quote page.  
Because every graphic or logo has varying degrees of detail, we cannot provide pricing without reviewing the artwork first.   However, custom text stencils start at $17.50 and custom graphic stencils start at $39.00. Quantity discounts are available.
The current maximum cutting area for our lasers is 96"x48". Layouts that exceed this area will be produced in multiple parts. Each section will include registration marks to maintain proper alignment. We do not recommend taping sections of stencils together; instead, we recommend you use each section separately if you are doing a large stencil project.   We can customize the dimensions of your material to any specifications you need.
If you have forgotten your password click here to have your password reset. If you are still having trouble contact us via phone (603-934-5034) or email: [email protected]
ACCEPTANCE OF TERMS Welcome to Stencils Online! This Agreement contains the complete terms and conditions that apply when you visit our site or use choose to browse the contents herein. By using this website, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site and the content provided by or through the Site, and the subject matter of this Agreement.
Cancellation Policy You can cancel your order at any time prior to your stencils being produced and shipped out. You will be refunded the cost of your order minus the programming time required to create the layout. Programming costs vary customer to customer and depend on the level of detail in your layout. However, please note that once your order is placed…you will receive a proof to confirm the final layout of your stencil. At that point you will have the opportunity to request absolutely any changes you would like to see made. Our Graphic Designers are very skilled and will do everything they can to make sure you are 100% happy with your layout before the stencil is produced.
Return Policy Unfortunately we are unable to accept refunds or exchanges on custom orders because they were created specifically for you and cannot be re-sold. It is important that you check the sizing, spelling, and complete details of your layout prior to completing your order.    We strive to achieve 100% customer satisfaction and if there is a problem with any of our custom stencils, we will work with you as much as possible to make sure your stencil will work with your project. If you are unsure if using a stencil is the best approach for your project, contact us via email or phone and discuss your application with the professionals first.    We can accept returns or exchanges on stock inventory items within 30 calendar days of receipt if the stencils are un-used or manipulated (ie painted, cut, bent, etc.). Your order will be refunded for the total cost of your order minus the shipping. If you do need to return an item to us, you are responsible for re-shipment charges for returns and exchanges. NOTE: Mylar sheets & Mylar rolls are non-returnable.  
To return an item to us, please ship the stencils to the below address. Please include a copy of your invoice with a note requesting an exchange or refund.
 
To: Stencils Online, LLC
ATTN: Returns / Exchanges
70 Industrial Park Dr 
Suite 7
Franklin, NH 03235

Delivery Error / Damaged Products If you receive your order and it has missing, damaged, or incorrect products included, please contact us at 877-863-5227 or via email at [email protected] to discuss your issue. Stencils Online strives for 100% customer satisfaction and if there is an issue with your order, we will do everything we can to resolve the issue for you.  
Stencils Online Order Processing Time for standard and expedited orders [ The following information applies to non-wholesale/contract cutting customers - For information on wholesale/contract lead time, please see the next section. ]   When you place an order with us whether it be for a custom stencil or stock-item order, Stencils Online will require 1 to 3 business days for order processing. (If your order will require additional processing time, you will be contacted by a customer service representative).   There are two order types available to you: Expedited and Standard.   Expedited: If you place your order with express shipping, your order will be prioritized in-front of orders with standard shipping...however in the event of multiple express orders, it will be processed within the order in which it was received. Placing an order for stock inventory items DOES NOT guarantee that it will ship out the same business day in which you placed the order. These orders typically require 1 full business day for processing, however may require up to 3 business days in times of high order volume.   If your order is time-sensitive, please contact us via phone (877-863-5227) or e-mail ([email protected]) to discuss your needs with a customer service representative. We will attempt to do everything we can to meet your deadline needs.   Standard: If you place your order with standard shipping, your order will be processed with other standard shipping orders in the order in which it was received. Standard shipping orders typically ship out within 1-3 business days of your order being placed (for Custom Stencil Designer orders and stock inventory items)....and within 1-3 business days of your approval for custom stencil orders.   If your order is delivered after your deadline, your shipping charges cannot be refunded to you. For this reason, it is important to contact customer service to ensure that you are choosing the shipping method that will best fit your needs.   Stencils Online will not be held responsible for delivery delays caused by the delivery company.  
Stencils Online Order Processing time for wholesale / contract-cutting customers Order processing lead time for wholesale / contracting-cutting customers varies based on the size, detail, and quantity of your order. A lead-time will be quoted to you specifically based on your job. If your order is time-sensitive, please contact your Stencils Online or iStencils.com sales representative for your company to discuss options available to you.   If your order is delivered after your deadline, your shipping charges cannot be refunded to you. For this reason, it is important to contact your customer service representative to ensure that you are choosing the shipping method that will best fit your needs.   Stencils Online will not be held responsible for delivery delays caused by the delivery company.  
Security Policy We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.  
Privacy Policy We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists or complete a survey.
Sharing Your Information We partner with third-party companies that provide certain services for us and we share your information (name, & email address) with these companies, so that they can perform those services on our behalf. We work closely with our partners and require these third parties keep your information secure. We DO NOT sell, trade, or rent Users personal identification information to others. 
Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system domain type, your IP address, and clickstream information. For further information, consult the privacy policies of: www.google.com/analytics
Web browser cookies Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Third party websites Users may find content on our Site that links to the sites of third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy Stencils Online has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:   Stencils Online, LLC 70 Industrial Park Drive Franklin, NH 03235 (603)934-5034 [email protected]  
Copyright Policy We will create stencils for copyrighted artwork. (ie sports logos, characters, artwork, etc.) It is your responsibility as the customer to determine whether your use/application for the stencil is in violation of copyright law.   By accepting these terms, you agree not to copy, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble, or otherwise attempt to derive source code from any of our services, software, documentation, or create or attempt to create a substitute or similar service or product through use of or access to the site or other proprietary information.
  Editing, Deleting and Modification We may edit, delete, or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. YOUR CONTINUED VISIT IN OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.  
  LICENSE AND SITE ACCESS Stencils Online, LLC grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent from our company. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from our company. The right to access our website does not include any resale or commercial use of our site or its contents nor allows you to download or copy any account information for the benefit of another merchant. Any unauthorized use terminates the permission or license granted by Stencils Online, LLC.        
Severability of Terms In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.  
Entire Agreement This Agreement shall be governed by and construed in accordance with the substantive laws of New Hampshire, without any reference to conflict-of-laws principles. The Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the contents and materials provided by or through the Site, and the subject matter of this Agreement.  
GOVERNING LAW Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of New Hampshire, to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence.
This document was last updated on March 1, 2020
You can cancel your order at any time prior to your stencils being produced and shipped out. You will be refunded the cost of your order minus the programming time required to create the layout. Programming costs vary customer to customer and depend on the level of detail in your layout. However, please note that once your order is placed…you will receive a proof to confirm the final layout of your stencil. At that point you will have the opportunity to request absolutely any changes you would like to see made. Our Graphic Designers are very skilled and will do everything they can to make sure you are 100% happy with your layout before the stencil is produced.
We will create stencils for copyrighted artwork. (ie sports logos, characters, artwork, etc.) It is your responsibility as the customer to determine whether your use/application for the stencil is in violation of copyright law.  
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists or complete a survey.
Sharing Your Information We partner with third-party companies that provide certain services for us and we share your information (name, & email address) with these companies, so that they can perform those services on our behalf. We work closely with our partners and require these third parties keep your information secure. We DO NOT sell, trade, or rent Users personal identification information to others. 
Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system domain type, your IP address, and clickstream information. For further information, consult the privacy policies of: www.google.com/analytics
Web browser cookies Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Third party websites   Users may find content on our Site that links to the sites of third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy   Stencils Online has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:   Stencils Online, LLC 70 Industrial Park Drive Franklin, NH 03235 (603)934-5034 [email protected]
This document was last updated on July 18, 2019
Unfortunately we are unable to accept refunds or exchanges on custom orders because they were created specifically for you and can not be re-sold. It is important that you check the sizing, spelling, and complete details of your layout prior to completing your order.   
We strive to achieve 100% customer satisfaction and if there is a problem with any of our custom stencils, we will work with you as much as possible to make sure your stencil will work with your project. If you are unsure if using a stencil is the best approach for your project, contact us via email or phone and discuss your application with the professionals first.   
We can accept returns or exchanges on stock inventory items within 30 calendar days of receipt if the stencils are un-used or manipulated (i.e. painted, cut, or bent). Your order will be refunded for the total cost of your order minus the shipping. If you do need to return an item to us, you are responsible for re-shipment charges for returns and exchanges.    To return an item to us, please ship the stencils to the below address. Please include a copy of your invoice with a note requesting an exchange or refund.   NOTE: Mylar sheets & Mylar rolls are non-returnable.
Stencils Online, LLC
ATTN: Returns / Exchanges
70 Industrial Park Dr 
Suite 7
Franklin, NH 03235
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Most of our materials for custom stencils are polyfilm (Mylar). (See why Mylar below)  We have laser cut many different materials to find the perfect product and we find that mylar works the best! It is flexible, and won't break like thicker materials. The most commonly used types of mylar are:
7 mil (white): A medium weight material as thick as card stock. This material is thin enough to achieve outstanding detail when stenciling, yet strong enough to clean and use many, many times. All of our pre-made alphabet stencils and, unless otherwise requested, all of our decorative lettering stencils are made from this material.
10 (mil white): This material is a standard material used for our industrial stencils. It is tear-resistant yet flexible. It can be cleaned easily to provide a very long life. Customers who buy this material use their stencils for shipping crates, tool/equipment marking, floors/parking areas, and many other industrial applications. 14 (mil white):This is the thickest of our polyester material and it is truly a "work horse" for a durable stencil. Typically, our customers are more than happy with either of the lighter materials. The 14 mil mylar is best used for long-term us stencils with minimum fine details.  
We do stock thicker and more rigid plastics, however our mylar materials, listed above, are usually the best choice for stencils. We do not cut on any type of metal.  
Why Mylar? The three things you want to consider when choosing a stencil material are: How strong is it? - Mylar is quite strong. It has the ability to be rolled very tightly and it will always bounce back to its flat shape. If you take a square sheet of mylar, even the thinnest 7 mil, you will not be able to tear it using your hands. How easily can it be cleaned? - The secret to a long stencil life is the ability to clean paint or ink off your stencil. Mylar is one of the very few plastic materials that is solvent proof. You can clean your stencil with paint remover, acetone (fingernail polish remover), turpentine/mineral spirits, or anything recommended to clean paint. Will it achieve crisp stenciling results? - All material in the mylar family is flexible. This is very important when you are stenciling because it can conform to curved surfaces as well as the subtle variations on flat services. This will provide a more crisp and professional look than you can achieve using a rigid stencil material.
The largest letter size we can cut is approximately 60" tall. The smallest is approximately ¼". We can cut some basic typestyles as small as 1/8" but the typestyles and configurations are limited at this size.   If you are unsure if we can accomplish the sizing you are looking for, please email the details of your project to us or submit your information to us via our Quote Request Form.
For purchases made online, we accept Visa, Master Card, Discover, American Express and PayPal.  You can also prepay your order with a personal check, company check or money order. Your order will be shipped after we receive your payment.  We're sorry but we do not accept COD's.  
From our small beginnings, we had an idea to offer a service to provide custom stencils to individuals, decorators and businesses. When we started, we had no idea that the service we would provide would be as greatly accepted as it is. We are proud to be the largest US manufacturer of laser cut custom stencils. Being the humble leader in this small niche allows us to offer many things to our customers. We have the experience to cut stencils. Our programmers exclusively program stencils and our lasers are all custom designed and manufactured to cut stencils. We know stencils! This is all we do. We know the best materials to use, we know the best techniques to use, and, because of our volume, we have the best prices.   Our growing list of satisfied customers is our pride and we hope that we can prove ourselves to you.
We always provide a PDF proof via email before your stencil is cut. This proof is normally a reduced size and the actual stencil measurements are displayed at the bottom of the proof. You can make as many reasonable changes as you wish to the proof before we cut your stencil. We do not provide proofs unless we have a confirmed order, which includes your payment information.  
If you have placed your order through our Custom Stencil Designer, you will not receive a proof from the designers.